Citizens Can Now Send and Receive Official Letters Digitally via “MyGov”

Citizens Can Now Send and Receive Official Letters Digitally via “MyGov” Citizens Can Now Send and Receive Official Letters Digitally via “MyGov” https://innews.media/en/news/id-55188

A new milestone has been achieved in the country’s digital government initiatives. Citizens can now send official letters directly to government agencies through the “MyGov” platform. Likewise, government agencies can issue official letters and notifications to citizens digitally, streamlining communication and enhancing efficiency.

This new feature enables citizens to properly prepare official letters and submit them electronically to the appropriate government agencies. Through the “MyGov” platform, citizens can initiate requests, provide information, or seek clarification on any matter by sending an official letter to the relevant authority. Notably, under the Law of the Republic of Azerbaijan “On Citizens’ Appeals,” government agencies are required to respond to citizen inquiries within 15 working days, or up to 30 days if a detailed investigation is needed.

The process is as follows:

- The user accesses the “Official Letters to Government Agencies” feature either through the dedicated letter icon on the “MyGov” homepage or through the “More” section.

- The user creates a new letter, specifying the recipient agency, the subject, and the content.

- If needed, additional documents can be attached using the “Upload File” button.

- Once the information is confirmed, the letter is signed with a SİMA or ASAN digital signature and automatically sent to the selected government agency.

All sent letters are stored in the “Sent” folder. Citizens can monitor the status of their letters in real time, including whether they have been received, reviewed, or responded to. Letters sent by government agencies are displayed in the “Inbox”.

This advanced functionality on “MyGov” platform, based on the “Citizen–Government” and “Government–Citizen” communication model, is implemented through the Digital Document Circulation Subsystem provided by the Innovation and Digital Development Agency (IDDA).

It is worth noting that 59 government agencies have already been integrated into the system, and full integration of all agencies is expected in the coming days. During the first month of operation, approximately 11,000 letters were exchanged through the platform. Among government agencies, the Ministry of Labor and Social Protection of the Population sent the highest number of letters. Citizens most frequently submitted   their requests to the Ministry of Labor and Social Protection of the Population, the Ministry of Justice, and ASAN Service.